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Privacy Policy

Effective Date: 11/06/2025

This Privacy Policy explains how AnchorRoc Living (“we,” “us,” “our”) collects, uses, and safeguards your personal information. We operate sober living residence(s) in the State of New York and comply with applicable state and federal laws regarding privacy and confidentiality, including, where applicable:

New York State privacy and housing laws
The Health Insurance Portability and Accountability Act (HIPAA) (if we receive protected health information from covered providers)
The Federal Confidentiality of Substance Use Disorder Patient Records Law (42 CFR Part 2) where applicable

We are committed to protecting the privacy of individuals who apply to or reside in our sober living programs.

1. Information We Collect

We may collect:

A. Personal Identifying Information

Name, address, phone number, email
Emergency contact(s)
Employment or education status

B. Residency & Application Information

Date of birth, gender or shared-living considerations, references, program-relevant background information

C. Substance Use Recovery-Related Information

Treatment history
Sobriety status
Relevant health considerations
Support services currently engaged in (sponsor, counseling, groups, etc.)

This type of information may be protected by 42 CFR Part 2 if it originates from a federally assisted substance use disorder program. When applicable, we treat this information as confidential medical information and will not disclose it without explicit written consent unless permitted or required by law.

D. Payment & Billing Information

Payments for residence, fees, or services

E. Website Usage Information

IP address, browser type, device type, referring pages, access times
Collected via cookies (see Section 7)

2. Why We Collect This Information

We collect and use your information to:

Evaluate your eligibility for residency
Administer housing services and maintain a recovery-supportive living environment
Communicate with you about residency, policy changes, and program expectations
Maintain residence safety and compliance with community guidelines
Support your participation in recovery support services (if you choose to engage)
Comply with legal, regulatory, and audit requirements
Improve our website and service offerings

Your recovery information is not used for marketing and is never shared without proper authorization.

3. Confidentiality & Special Protections Under 42 CFR Part 2

If we receive substance use disorder treatment information from a qualifying program, federal law prohibits us from disclosing that information unless:

You provide written consent,
The disclosure is permitted by specific exceptions under the law (e.g., medical emergency, court order, crimes on premises, mandated reporting), or
The disclosure is de-identified.

We will provide a Consent to Release Information Form when disclosure is needed (e.g., coordinating with a treatment provider).

4. Disclosure of Information

We may share information only under the following conditions:

Situation Disclosure Type Requirements With your consent To treatment providers, probation/parole, case managers, family, etc. Written authorization required when protected by 42 CFR Part 2Service Providers (payment processors, labs, website platform)Limited access as needed to perform services Must agree to confidentiality Legal Requirements Court orders, mandated reporting, safety-related reporting Only the minimum amount required; 42 CFR procedural safeguards follow Emergency Situations To emergency medical personnel for immediate care Permitted under medical emergency exception

We do not sell personal information to any third party.

5. Your Privacy Rights (New York State Residents)

You may request:

Access to the information we hold about you
Corrections to inaccurate information
Restrictions on certain uses or disclosures (where legally possible)
A copy of any signed consent forms
Withdrawal of consent for future disclosures

6. Data Security

We use reasonable physical, digital, and administrative safeguards to protect personal information. However, no method of transmission or storage is completely secure.

7. Cookies & Website Tracking

Our website uses cookies to improve usability and analytics. You may disable cookies in your browser settings. Doing so may affect website functionality.

8. Data Retention

We retain information only as long as:

You are an applicant or resident, and
Retention is required by New York state housing/recordkeeping law or federal record retention rules.

After the retention period expires, we securely delete or de-identify records.

9. Children’s Privacy

Our services are not intended for individuals under age 18. We do not knowingly collect information from children under 18.

10. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy:

AnchorRoc Living
Phone: (585) 672-9376
Email: [email protected]
Website: https://anchorroc.com

11. Updates to this Policy

This policy may be updated periodically. The “Effective Date” at the top will indicate the most recent revision.

Terms of Service

Effective Date: 11/06/2025

These Terms of Service (“Terms”) govern your use of the website https://anchorroc.com (the “Site”) and your participation in the sober living residence(s) provided by AnchorRoc Living (“we,” “us,” “our”). By visiting our website, submitting an application, being accepted as a resident, or residing in our program, you agree to these Terms.

If you do not agree to these Terms, do not use our website or apply for residency.

1. Nature of Our Services

AnchorRoc Living is a recovery-supportive sober living residence. We provide housing and a structured recovery environment. We are not a treatment center, medical provider, or licensed clinical program.

We do not:

Provide professional therapy, medical diagnosis, detoxification, or addiction treatment services
Provide guaranteed supervision
Provide crisis or emergency mental health care

Residents are responsible for maintaining their own sobriety and arranging professional treatment or medical care separately.

2. Residency Eligibility

Eligibility to reside in the home is based on:

Demonstrated commitment to sobriety
Willingness to follow residence rules and guidelines
Participation in recovery-related activities (if required by the program)
Ability to safely live in a communal living environment

We reserve the right to accept or decline any application at our sole discretion, consistent with applicable anti-discrimination laws.

3. Resident Obligations

Residents agree to:

Abstain from alcohol, controlled substances, and illicit drug use
Follow house rules, curfew (if applicable), chore assignments, guest policy, and community conduct standards
Participate in recovery-support activities, meetings, accountability check-ins, and drug/alcohol testing if administered
Respect shared living spaces and the privacy/rights of other residents
Pay all agreed fees on time

A Resident Handbook or House Rules document will be provided separately and is incorporated into these Terms by reference.

Violation of residency obligations may result in warnings or termination of residency.

4. Fees and Payments

Residents are responsible for paying agreed-upon program fees (e.g., rent, utilities, shared costs, testing fees). All payment terms will be provided in writing prior to move-in.

Late or unpaid fees may result in late charges, removal from the program, and/or legal enforcement where permitted.

5. No Medical, Legal, or Clinical Advice

All content on the Site and in the program is provided for informational and peer support purposes only. Nothing we provide should be interpreted as:

Medical advice
Counseling or therapy
Legal guidance
Mental health diagnosis

Always seek appropriate licensed professional services when needed.

6. Drug and Alcohol Testing

To support the integrity and safety of the residence:

Testing may be required at intake, randomly, or when concerns arise.
Refusal to test or tampering with testing is treated as a positive result.
Testing information is handled respectfully and confidentially, and where applicable may be protected under 42 CFR Part 2 confidentiality rules.

7. Privacy and Confidentiality

Your privacy is important to us. All personal information is handled according to our Privacy Policy, available at:

https://anchorroc.com/privacy-policy (or the final URL you set)

In cases involving information protected under 42 CFR Part 2 (substance use disorder treatment records received from qualifying programs), we will not disclose such information without written consent except as allowed by law.

8. Prohibited Conduct

While accessing the Site or residing in the home, you may not:

Harass, threaten, exploit, or harm others
Engage in violence, theft, or property destruction
Bring alcohol, drugs, or paraphernalia onto the property
Use the Site in a way that interferes with servers, networks, or security systems

Violation may result in denial of residency or removal.

9. Termination of Residency

We may terminate residency if:

You violate house rules
You relapse and/or pose a safety risk to yourself or others
You fail to pay required fees
You refuse to participate in accountability requirements

Termination will follow the procedure described in the House Rules. Personal belongings must be retrieved within the timeframe given at discharge.

10. Limitation of Liability

To the fullest extent permitted by law:

We are not responsible for any personal loss, emotional distress, medical complications, or relapse.
Residents remain responsible for their own choices and recovery.
Our liability for any claim is limited to the amount paid by the resident in the prior 60 days.

11. Website Content and Intellectual Property

All content on the Site (text, graphics, media, logos) is our property or used under license. You may not reproduce, copy, or use any content without permission.

12. Changes to These Terms

We may update these Terms at any time. The revised Terms will be posted on the Site with a new effective date. Continued use of the Site or residence after changes means you accept the updated Terms.